Shipping & Returns
Our primary carrier is UPS though we use other carriers as needed. It usually takes 3 - 5 business days to process an order. Once it’s shipped, transit usually takes 3-7 business days. Remember, shipping in the US is completely free!
We do not ship outside of the US at this time.
We have been making and selling our Earring Holders for over 25years (21 years online). Rarely has anyone ever had a problem or requested to return an item.
BUT YOU KNOW WHAT?
We've been known to paint a design the wrong color.
The Post Office sometimes has been a little careless in their handling.
Customers have simply changed their mind.
Our policy is that it really doesn't matter what goes wrong, we're going to do what we can to make it right.
So here's the deal - it comes in two parts: First, take your time to see if our Earring Holders are right for you. Say - 60 days time. If by then it isn't everything you thought it would be, get it back to us and we'll refund your purchase price (less shipping), make an exchange, or issue you a store credit. No questions asked. Just make sure it isn't damaged or misused.
Second, the screen has a LIFETIME guarantee against rust, tarnish, ripping or tearing. The painted image on the screen also has a LIFETIME guarantee against the paint chipping or fading. Again, just make sure that it hasn't been beaten up and we'll work out something to everyone's' satisfaction. The only thing we ask is that you send an e.mail to firstname.lastname@example.org before mailing it back so that we can be on the lookout for it.